FAQ

Gigsak details

Dimensions: 170 x 130 cm approx
Weight: 1.2 kg approx
Where is it made? United Kingdom
What is it made of? 100% Polyester with the outer Polyester having a waterproof backing

What does it cost? £45 including postage and packaging to most UK destinations, allow 3-5 working days for delivery. 

If you want it delivered quicker, an enhanced courier service is an extra £3 per Gigsak, normally delivered in 2 working days, to most UK destinations except the Channel Islands. 

Royal Mail special next working day delivery (for orders placed before 1pm Monday-Friday) is an extra £8 per Gigsak to all UK destinations except the Channel Islands.  

If you wish the Gigsak to be delivered to the Channel Islands or outside the UK, please contact us for delivery price. 

What if I want a Gigsak delivered to a different address? If you want a Gigsak delivered to a different address other than your home/registered Paypal account, please edit the Paypal screens and add in a 'note to seller'.

How waterproof is it?  Gigsak has been tested on wet grass and sat inside for long spells of steady rain and has kept dry inside. But it is not a tent and with one side open rain drops will form on the exposed inside opening. So if you use it with the fleece side over your head, you will find that water just runs off the waterproof layer. A small towel is handy to wipe away the droplets and prevent tiny puddles trickling in from the opening. Please remember, it's a waterproof picnic blanket so if you want to sit in a large puddle in the first place and stay dry - a boat may be more suitable!

Washing Instructions

Machine – warm, reduced wash. Hand wash – warm

Cold rinse. Short spin do not wring

Use of product Tuck the shoulder strap under the Gigsak when laid out or it could form a trip hazard. Children should not be left unsupervised; the Gigsak is not a toy.

Can I take the Gigsak into festival arenas? Many festivals do not permit gazebos, sun tents or large parasol type unbrellas in the main arena as they restrict other festival goers views and present health and safety issues for exiting the arena in the event of an emergency.  When the Gigsak was being developed, a couple of large festival organisers were consulted and they confirmed that they would allow the Gigsak in main arenas. 

 

Registered Design
Gigsak has the following approvals from the Intellectual Property Office:

Certificate of Registration of Design No. 4022681

Trade Marks Registry No. 2604327

 

 Policies

Returns and Cancellations
Under the Consumer Contracts Regulations you have the right to cancel your order for any item purchased & claim a full refund of the price paid for the goods including standard delivery charge. To cancel your order, you must notify us within 14 working days following the day of delivery. You will then be provided with a return address. You are responsible for the cost of return safe carriage. Optional express delivery charges you selected with the purchase cannot be refunded.

You must provide a clear statement that you wish to cancel. The goods must be returned in an unused & re-saleable condition, unopened. 

Faulty Goods

If you consider Gigsak to be faulty or in any way not to your satisfaction, please contact us. If you purchased the Gigsak recently, the general policy is to ask you to return it and you will then be offered a refund or replacement. In certain circumstances the Gigsak may be repaired and returned if this is appropriate.

Security Policy

We do not store your financial details, as Paypal is used for all financial transactions.

Privacy Policy

When you place your order or enquiry, you are required to provide your name, address and email, to enable your order to be processed and despatched efficiently. The personal information you provide is not shared, sold or disclosed to any third party at any time for any purpose.